Meta’s Chief Technology Officer, Andrew “Boz” Bosworth, provides insights into the experience of giving feedback to Mark Zuckerberg. In a recent interview on “Lenny’s Podcast,” Bosworth revealed Zuckerberg’s unique approach to feedback, characterized by attentive listening followed by dissent and eventual implementation.
Initial Disagreement
According to Bosworth, when individuals provide feedback to Zuckerberg, he often responds with initial disagreement. Despite this, Zuckerberg actively engages in subsequent discussions, seeking diverse perspectives on the proposed ideas or feedback.
Pressure Testing
Zuckerberg’s approach, as described by Bosworth, involves a methodical “pressure testing” of feedback to comprehend various viewpoints not initially considered. This process entails attending multiple meetings unrelated to the feedback, where he solicits opinions before revisiting the proposed changes.
Implementation and Adaptation
Remarkably, Zuckerberg demonstrates a willingness to adapt and implement changes despite his initial skepticism. Bosworth noted a pattern wherein shifts occur in Zuckerberg’s approach within a week or two, reflecting an iterative refinement of ideas.
Conviction and Willpower
Bosworth emphasized Zuckerberg’s unwavering conviction and formidable willpower as essential traits for a CEO. Despite criticisms of arrogance in the past, Bosworth attested to Zuckerberg’s receptive and considerate demeanor, valuing diverse perspectives in decision-making.
Long-Term Efficacy
While Zuckerberg’s feedback process may appear circuitous, Bosworth highlighted its effectiveness over time. Despite occasional challenges, Bosworth finds the process rewarding, acknowledging its efficacy in driving constructive change within Meta.
In essence, the journey of providing feedback to Mark Zuckerberg exemplifies a dynamic interplay of dissent, dialogue, and eventual adaptation, underscoring Meta’s commitment to continuous improvement and innovation.
